Welcome from Richard Pulse
President & CEO of Kendall & Davis

We at K & D have a simple Mission Statement: We will serve our customers by providing the talent that bring the solutions Information Technology managers need to accomplish more at less cost. We have proven this time and time again for well over two decades. Some of you may recall IBM’s 360’s; we were there when companies began to migrate to multiple virtual storage (MVS). IBM 370’s could run more than one program simultaneously. Revolutionary!

Decentralization, centralization, distributive processing, scalability. We were there. System S3x’s to AS400, Middleware, PC proliferation, Network storage. We were there too. Kendall & Davis has served virtually every Fortune 2000 company in Indiana, Michigan and Ohio, along with Fortune 500 companies from Palo Alto, California to Long Island, New York. No matter what the Information Technology project is, we can provide reference after reference of successfully supplying IT management their most important resource.

Every "revolution" is fueled by new technology. Technology is only as good as the people who wield it. We provide the professionals who know how to make it happen for you.

Culture: In the 1980’s managers began to be aware of the performance-culture link. Much was said and written on this topic. Students were born around "the truth" that service and performance are tied to the cultural "attitude" management insisted upon, culled to and built within their organizations. It’s a top down not a bottom up dynamic.

Today, the top down is ethics. Courses are offered and workshops conducted on "Business Ethics". The scandals of late are a sad testimonial to the lack thereof. Ethics are not what you avow but what you allow, support and contribute to. Ethics are a code of conduct, a course of action. At Kendall & Davis, we value people. The relationship with, the reputation built between, and the non-exploitation of the community we are a part of. We strive for excellence in everything we do. We are conscientious and principled in our approach to your solution. We will honorably do whatever is necessary to insure a win-win for all. You can count on us to do what we say we will do when we say we will do it.

The New Wave; Today the major challenge is "leveraging data" across multiple domains and reducing the tremendous cost of applications maintenance. What’s the right approach? To wait until knowledge is universal across the marketplace means loss of market share; someone has already done it. Your competitors are already there, serving your customer. Not good in the competitive global economy we live in today.

True, the bleeding edge is costly, but you do not have to pay the high
price that your competitors have. That’s competitive advantage.
The Advantage: We provide consulting, contracting and direct hire services to the management community. We provide experienced expertise IT managers need to accomplish their obligatory missions. Why pay more than you have to?

Who is paying for those big advertising campaigns, the huge infrastructure, the feeling of security? Does it really make sense to pay top dollar for every aspect of an IT challenge? Not to say the giant providers don’t have a place. However, why not get twice as much done for the same dollar investment where you can? Unbundle your cost!

Services:
Consulting services: Enterprise Application Integration (EAI), Inter Enterprise Integration (IEI), Object Oriented Development (OOD), Model Driven Architecture (MDA) are just a few of the emerging standards. The benefits sound good! Historical project development cost ratios are that for every one-dollar ($1) in design cost, you spend five dollars ($5) in development and ten dollars ($10) in maintenance cost. The new tools available cut this ratio to $1:$3:$5. Significant! One of our MDA specialists took a 20-man team, 12-month project life cycle to go "live" project plan, to an actual 4-month, 7-man design team and a one-month 7-man implementation team. That is an 85% savings!!! What could your Return on Investment (ROI) be? How soon could payback begin? How long before it pays for itself? We can provide who, what, where, when, why and how advice as well as the experienced manpower to do it.
New products evaluation: Your vendors say you need to spend more money. An unbiased third party evaluation can set your mind at ease. You may see several separate vendors on the same topic. You will notice the difficulty you experience in getting the vendors to "talk" apples to apples. Can you expect an IBM representative to tell you the benefits of HP or is it really a series of questions that lead you to their product? What are "all" the questions?
Then there’s the cost vs. return on investment issues (ROI), ramp up time, technical human resource acclimation, training, and acquisition challenges, implementation approach, and unforeseen land mines; a real "salad" to work with. How many "scrapped" $5 million lost projects have you heard of? Far too many I think! You are faced with apples to oranges purposely! Kendall & Davis can provide you an expert who has worked with the solutions your vendors are offering. Vendors are deeply schooled in how to sell their product but which one is right for you? Are you buying too much? Do you really need all of that? Are the numbers real? One of our experts will evaluate your situation based on your needs. There is much to gain from others’ mistakes.
Security evaluation: The old corporate mantra was "Maximization". After September 11th, 2001 the new mantra is "Minimize risk." Security is paramount in today’s changing world. “What would happen if ..…”? “Could we withstand a ..…”? What other scenarios could evolve from an internal or external terrorist act? What is the financial risk of your entire IT operation if it’s compromised by security breaches? Why wait? Would it give you, your colleagues and your board of directors comfort to know that the questions have already been asked, the answers found and a plan put in place? We can help you fulfill your fiduciary responsibilities as well as provide peace of mind for all.
Architectural Evaluation: Along with the Y2K challenge came all the emerging technologies, applications development in compatible and non-compatible silos as well as New Business Systems in most departments. Every IT entity is full of redundancy. This misspent budget could be applied to productivity.

Our specialized consultant’s "White Paper" report will tell you where to start and what gains can be made in as little as two (2) day’s time. Money well spent!

Today, every IT manager is faced with finding money. What better way than the quick return of eliminating redundancy?

High-cost maintenance systems:
Systems generally fall into two (2) categories: those that never or rarely change and those that change continuously. Many of our clients are attacking cost by reducing maintenance. It’s what the new development standards are about. First question: What are and how many of these systems exist in my environment and what is the cost involved in ciphering the artistic design of the original system to be able to do the maintenance?
Second question: If I change one aspect of a system, how many other changes must be made to maintain continuity? The highest cost should be eliminated first.
Third question: If I choose to re-deploy, do I do it with J2EE or .net standards? What’s right for me? In a matter of days our consultant(s) can provide you a report that will clarify where and how to approach your dilemma.
Whether you choose now or later, maintenance cost reduction is a task all managers are going to be faced with.

Contracting services:
Kendall & Davis provides contracting services to companies that wish to stay in control of their projects through custom-built teams or to organizations that prefer results-oriented outsourcing. We can serve as a time and material or fixed price provider.
Project managers:
Most organizations’ project managers are technical or administrative. It’s rare to find an organization that has had the wherewithal to develop and retain project managers with both skill sets. We will provide project managers with experience in your industry that have successfully completed similar projects utilizing your technology.
Technical and/or administrative leadership, quick ramp up time with your teams’ polity in mind, from B2B to conversions, we have the skills you need.
Development teams:
If you elect the new standards of Object Oriented Development (OOD), Corba, UML, to re-deploy or patch with XML or new development using traditional technologies like DB2/Cobol, Oracle/PL/SQL or Access/Visual Basic, we can provide one to twenty-five highly talented technicians capable of full project life cycle support.

Direct Hire: No one in the Midwest has the unique experience Kendall & Davis can bring to your Direct Hire process. Hundreds of satisfied customers can attest to the thoroughness and commitment we bring to the recruiting and placement process. Our clients enjoy a 2:1 ratio of interview to hire. Our methodologies also insure over 90% of IT HR acquisitions are local to the customer we are serving. Fee paid, IT HR retention is important to us too. We know you need return for those hard earned fee budget dollars. We unconditionally guarantee every hire. The average tenure of a top IT professional is about 3 years. If you do not receive at least 3-years of return on your fee investment, let us know and we’ll make it right.
By working with hiring mangers in the applicant selection process we can provide the right person for your organization. Kendall & Davis utilizes the Frederick Herzberg "One more time How do you Motivate Employees" methodology while working with hiring managers. This is a reality-based and refreshing way to approach the recruiting and acquisition process. Attracting top talent is our expertise. No matter what the technology, no matter what the skill set you may need, we deliver!

Commitment: I can’t say we are a great deal different then our competing Human Resource providers in some ways. We have highly trained Account Executives and recruiting teams like most other providers. There are a few dissimilarities however. The first and foremost difference is our attitude.
The customer is King. Service is our commitment. Fortunately, Kendall & Davis is a privately held corporation. Why fortunately? We do not have to spend valuable time talking about what Wall Street thinks of our balance sheet. There is no pressure to figure out how to put large profits ahead of service, to make our stock more attractive than another. We can be much more flexible. Service smarter! Service faster! Service more! Service better !
I can say unequivocally that service is a much more enjoyable topic to round table. We are prepared to re-earn our customers’ loyalty with every business transaction conducted.
Client Support: Information Technology Liaisons (ITL). Our clients’ primary interface is an ITL. A technical professional with years of experience in our clients’ industry. In most instances, the ITL has been responsible for the same results our client manager now holds. The ITL/client manager interface is for an effective relationship with our client. Our ITLs have been there and done that. It is from a peer to peer perspective, a professional understanding, that comfort arises in the service process. We understand all the consequences every decision-maker faces. Our ITLs can not only talk the talk they can walk the walk.
Contractor Support: ITLs support our contractors and consultants in much
the same way: from a position of understanding. The ITL role bridges the trilogy of client manager-contractor-outsource provider. That bridge is communication. Most think of communications as downwards. World-renowned management consultant Peter Drucker expresses that "True productivity by the knowledge worker of today comes from the focus on contribution and the side to side communications between and among knowledge workers. If the objectives are clear and the knowledge worker well informed, this focus and the side to side communications are where productivity gains are greatest."

If needed, the ITL can flesh out the project plan, interface with the project planner, project manager or the user community and communicate to the knowledge worker the objectives in a continuous dialoguing process. The ITL can encourage side to side communication to identify roadblocks or risks and keep management informed. "Risk Assessment" and "Works-in-Process" reports can be provided. An ITL comes with every assignment that Kendall & Davis has an opportunity on which to serve.

Information Technology Consultant (ITC): A paycheck does appease the first two basics of Maslow’s "Hierarchy of Needs." However, securing food and shelter does not guarantee the person is self-motivated. True, the person will "show-up". What I’m talking about is the difference between good or acceptable and great.
You’ve seen it, that contractor who is exemplary. What made that person different? The truth of the matter is that the right ITC in the right job shines! 93% of our contractors are extended while 5% are converted to direct hires. As of late, the numbers of conversions are rising. The conversion parties know each other well. A fail-safe win-win for all. We spend a lot of time making sure the individual assignments are right for everyone. The retention, renewal and conversion of our contractors demonstrate that commitment. We know that true motivation comes from the recognition received, the responsibilities charged and accepted, the achievement of getting it done well, the growth of the learning mind applying everything it has to offer and the joy of the work itself. Pride of ownership in accepting a challenging task is so much better for the client and the ITC. Paychecks don’t motivate.

Self-motivation is a fundamental of top performance. Skills, abilities, professional and business experiences are only part of the equation.

Human Resource Liaisons (HRL): Every company has a human resource department. Unfortunately, in most companies, the HR department is viewed as a cost center. Our HRLs are caregivers to our contract community. The HRL’s job is to support the Information Technology Consultants, removing every obstacle possible, allowing our ITCs to focus on our client’s mission. Be it assignment acclimation, benefits issues, transitioning in and out of an assignment, logistical support, HRL’s are there to support our customers through their active roll with the ITC’s.

The removal of distress adds gains to productivity, which benefits the customer. Our HRLs are an asset and of value to our contractors too. Hundreds of IT contractor relationships have been nurtured in these ways over the years. When our clients call, an army of the "very best " steps forward.
Human Resource Consultants (HRC): Headhunters, recruiters, whatever the nomenclature, our staff of highly motivated, well trained HRCs find the talent that possess the business, professional and technical abilities that fit your specific need. They also insure that the attitude of the referral matches your unique requirement. Our HRCs have the opportunity to work in our proprietary database of 65,000 IT Professionals, including about 10,000 managers. We communicate with our community via e-mail, bulletins and of course 200 to 250 in-depth technical and career-oriented discussions monthly via telephone. We stay in constant communication with our marketplace. How many other organizations do you know that initiate over 15,000 phone calls a month within Indiana, Michigan and Ohio? The very best talent our region can produce resides in the schemes and sub schemes of this database. If you are tired of the Hot Job or Monster recruiters’ “beat the clock" approaches and would like to see a unique applicant pool of Midwest IT professionals in addition to harnessing applicant/job boards think Kendall & Davis.

Hallmarks: Time is a cost. The bottom line result is the credo. Business manages these relationships. The better use of existing time is paramount to greater incremental degrees of success. We invite you to take advantage of the cost to result ratios you should be enjoying by working with Kendall & Davis.